Q.Does LiveReach work on both Mac and PC?
A.Yep! LiveReach runs on the Adobe Air platform, so all you need to do is install Adobe Air (which is free), then install LiveReach. Works great on both Mac and PC.
Q.Does LiveReach Comply with Facebook and YouTube TOS?
A.Absolutely! LiveReach 100% complies with Facebook and YouTube terms of service. Keep in mind that Facebook TOS requires you to state that the video has been “previously recorded” so we do require that in the video description. Also Facebook does not allow “Simulcasting” which is why LiveReach allows you to schedule your YouTube Live video at a different time than your Facebook Live video.
Q.What is the difference between the Professional and Outsource license options?
A.The only difference is the Outsource license will provide you with additional license keys that you can provide to your employees or virtual workers to install LiveReach on their machine. The functionality of the app is exactly the same between each license option.
Q.Do I have a limit on how many videos I can schedule?
A.No. You can schedule as many videos as you would like.
Q.Can I post to my Facebook profile, pages and groups?
A.Yes, as long as you are an administrator, you can post to your Facebook Profile, Pages and Groups. However currently we do not offer the functionality to stream to multiple places at once.
Q.Is there a money back guarantee?
A.Yes, there is a 30-day 100% money back guarantee. For whatever reason if you are not satisfied with LiveReach at any time during the first 30 days, you can contact firstname.lastname@example.org and request a full refund.
Q.Does LiveReach need to be running for my videos to go live?
A.Yes, LiveReach does need to be running in the background, however the application utilizes minimal computer resources so it should not significantly impact your computers performance.
Q.How can I contact customer support?
A.You can contact us by emailing email@example.com or submitting a ticket at our help desk at http://support.digitalkickstart.com/